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White Tie Maids

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Below is a list of the most common questions we receive. Just click on the question and the answer will be displayed below it.
If you do not find the answer to your question, please contact us and we will be glad to help you.

Getting Started

Do you service my area?

If you’re within the Raleigh, Wilmington or Greenville, North Carolina area, absolutely!

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. Checkout our Cleaning Services page for more information.

How much will it cost?

We price based on the number of bedrooms and bathrooms in an average sized home up to 2000 square feet (larger homes may require an up-charge). Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Pricing & Policies

How do I refer a friend?

Call us to setup your referral code.  Share this with friends and family. When they schedule a service and enter your referral code in the Promotions field, they will automatically gets a 10% discount and you earn a $25 referral reward.

How can I view my White Tie Maids Gift cards?

Log into your account at https://whitetiemaids.com/account/ and you will see any outstanding gift cards and their balances.

Can I apply a coupon or gift card to an appointment?

Absolutely. Simply enter your coupon or gift card code into the scheduling form as you are creating your appointment. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.

Why is the discount not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please contact us if you have any questions.

What is the 30 minute window?

Please note that your appointment time is within a 30 minute arrival window to account for the unpredictability of traffic, parking, and other surprises. In the rare event we see that we will be past our arrival window, we will contact you to discuss arrangements.

Manage Your Account

How do I log into my account?

To log into your account simply visit https://whitetiemaids.com/account/

How do I change my password?

You can submit a password change request on the customer login page at https://whitetiemaids.com/account/

How do I reset my password?

Log into your account at https://whitetiemaids.com/account/ and update your password in your profile. Alternatively you can give us a call and we will update your password for you.

How do I change my address?

Log into your account at https://whitetiemaids.com/account/ and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://whitetiemaids.com/account/ and update your card on file.  Your new card will automatically be noted as your default card.

How do I scheudle my first appointment?

Simply go to our online schedule form and schedule your appointment. You can also give us a call at (252) 313-0001.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a White Tie Maids certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

 
Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

 
Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants as part of our pre-screening process.  We check driving records and for any recent court cases.  We also do annual and random background checks plus drug testing as part of our ongoing effort to maintain your trust.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with our service, we offer a full refund.

 
Schedule Your Cleaning Now!
How Does 10% off your first cleaning sound?
Pretty good right? We know it's hard to trust someone before you get to know them. We want you to get to know us. Just tell us your first name and email below and I'll send you a promo code for 10% off.

Appointments

Schedule your appointment today in only 60 seconds! Get the White Tie service you deserve.

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Gift Cards

Give the gift of a sparkling clean home to your friends and family.

Gift Cards

Contact Us

Phone: (252) 313-0001
Email: [email protected]

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White Tie Maids ©2017 / 740 Greenville Blvd. SE., Ste. 400-374 Greenville, NC 27858

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