Below is a list of the most common questions we receive. Just click on the question and the answer will be displayed below it.
If you do not find the answer to your question, please contact us and we will be glad to help you.
If you’re within the Raleigh, Wilmington or Greenville, North Carolina area, absolutely!
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. Checkout our Cleaning Services page for more information.
Pricing & Policies
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please contact us if you have any questions.
Please note that your appointment time is within a 30 minute arrival window to account for the unpredictability of traffic, parking, and other surprises. In the rare event we see that we will be past our arrival window, we will contact you to discuss arrangements.
Manage Your Account
To log into your account simply visit https://whitetiemaids.com/account/
You can submit a password change request on the customer login page at https://whitetiemaids.com/account/
Log into your account at https://whitetiemaids.com/account/ and update your password in your profile. Alternatively you can give us a call and we will update your password for you.
Log into your account at https://whitetiemaids.com/account/ and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.
Log into your account at https://whitetiemaids.com/account/ and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our online schedule form and schedule your appointment. You can also give us a call at (252) 313-0001.
Trust & Safety
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a White Tie Maids certified cleaner.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as part of our pre-screening process. We check driving records and for any recent court cases. We also do annual and random background checks plus drug testing as part of our ongoing effort to maintain your trust.
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with our service, we offer a full refund.